Postmortem -
Read details
Sep 8, 15:06 UTC
Resolved -
The issue impacting access to the Admin Area and storefronts has been fully resolved. Our team has confirmed that services are stable and no further issues have been identified.
Thank you for your patience and understanding while we worked to restore service.
Sep 6, 17:57 UTC
Monitoring -
Services in the Admin Area and storefronts are now back online. We are continuing to monitor the platform closely to ensure stability and confirm that the issue is fully resolved.
Sep 6, 17:06 UTC
Identified -
Our team has identified the issue with our cloud service partner that was causing errors in the Admin Area and storefronts. We are actively working on restoring the platform and are beginning to see improvements. We will continue to monitor progress closely and provide further updates as recovery continues.
Sep 6, 17:02 UTC
Update -
Our team continues to actively work with our cloud service partner to investigate the issue impacting the Admin Area and storefronts. We are monitoring the situation closely and remain focused on restoring normal service as quickly as possible.
Further updates will be shared as soon as more details are available.
Thank you for your continued patience.
Sep 6, 16:57 UTC
Update -
Our team continues to investigate an issue with one of our cloud service partners that may cause error messages in both the Admin Area and storefronts. Our engineering team is actively working with the provider to identify the cause and restore normal service as quickly as possible. We will share updates as soon as we have more information.
Sep 6, 16:23 UTC
Investigating -
We are currently experiencing an issue that may affect some of our services. Our team is actively investigating and working to resolve it as quickly as possible. Thank you for your patience.
Sep 6, 16:12 UTC