tag:status.uscreen.tv,2005:/historyUscreen Status - Incident History2024-03-28T02:50:20ZUscreentag:status.uscreen.tv,2005:Incident/203043992024-03-19T20:39:27Z2024-03-19T20:40:54ZContent Loading Errors<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>20:39</var> UTC</small><br><strong>Resolved</strong> - Certain storefronts were facing problems with loading content on the catalog and community in some regions. This was due to an issue that we identified on our CDN (content delivery network) post-deploy. However, we have already rolled out a quick fix to address this problem. All content should load without any issue now.</p>tag:status.uscreen.tv,2005:Incident/199241782024-02-20T05:20:57Z2024-02-20T05:20:57ZScheduled Maintenance (12am EST on February 20, 2024)<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>05:20</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>05:13</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>18:53</var> UTC</small><br><strong>Scheduled</strong> - We will be performing some necessary maintenance at 12am EST on February 20, 2024.<br />We expect this process to last 20-30 minutes.</p>tag:status.uscreen.tv,2005:Incident/198225792024-01-24T22:18:42Z2024-01-24T22:18:42ZElevated Playback Error Rates<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>22:18</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>21:54</var> UTC</small><br><strong>Monitoring</strong> - A third-party CDN provider is experiencing high rates of playback errors for both videos and live streaming. They have identified a root cause and rolled back a recent change. The provider is monitoring the situation and seeing signs of recovery.</p>tag:status.uscreen.tv,2005:Incident/195372102024-01-09T05:30:09Z2024-01-09T05:30:09ZScheduled Maintenance (12am EST on January 9, 2024)<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>18:56</var> UTC</small><br><strong>Scheduled</strong> - We will be performing some necessary maintenance at 12am EST on January 9, 2024.<br />We expect this process to last 20-30 minutes.</p>tag:status.uscreen.tv,2005:Incident/192687812023-12-02T02:05:22Z2023-12-02T02:05:22ZCatalog and other pages not loading<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>02:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>01:16</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>01:16</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented to resolve the issue, and all mobile and web pages should now load correctly. We will continue to monitor the situation to ensure reliable performance.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>01:05</var> UTC</small><br><strong>Update</strong> - We are actively working on resolving the 3rd party cloud outage. Mobile apps are now operational and we are making progress with web pages.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>00:35</var> UTC</small><br><strong>Identified</strong> - One of our third-party cloud partners is currently experiencing an outage. We are actively working on finding solutions to restore catalog pages.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>00:21</var> UTC</small><br><strong>Investigating</strong> - We're aware of an issue with loading the catalog and other pages on web and mobile apps. We're currently investigating the issue further. We will post updates here as soon as we have more information on this investigation.</p>tag:status.uscreen.tv,2005:Incident/190883872023-11-10T23:23:55Z2023-11-10T23:23:55ZPlatform caching issues<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>23:23</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>23:19</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>22:46</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.uscreen.tv,2005:Incident/190757192023-11-09T18:11:54Z2023-11-09T18:11:54ZService availability issues<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>18:11</var> UTC</small><br><strong>Resolved</strong> - We have resolved the issue and service remains stable. Thank you for your patience.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>17:21</var> UTC</small><br><strong>Update</strong> - This issue has been resolved. Our team will continue to monitor the service stability to ensure that everything remains in order. Thank you for your patience and understanding.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>17:16</var> UTC</small><br><strong>Monitoring</strong> - We have observed improvement in the services of 3rd party providers. Access to the Uscreen Admin Area is now available once again. We will continue to monitor the situation.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>17:08</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue that is causing "Rate exceeded" errors when accessing the Uscreen Admin Area. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. Thank you for your understanding.</p>tag:status.uscreen.tv,2005:Incident/185437772023-10-03T04:51:46Z2023-10-03T04:51:46ZScheduled Maintenance (12am EST on October 3, 2023)<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>04:51</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>04:51</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance process was finished. We will continue to monitor the results.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance process was finished. We will continue to monitor the results.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>09:13</var> UTC</small><br><strong>Scheduled</strong> - We will be performing some necessary maintenance at 12am EST on October 3, 2023.<br />We expect this process to last 30-60 minutes.</p>tag:status.uscreen.tv,2005:Incident/181109452023-08-11T01:42:46Z2023-08-11T01:42:46ZAvailability Issue<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>01:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>01:29</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>01:02</var> UTC</small><br><strong>Update</strong> - Issue with uscreen.io Domain<br /><br />We’re currently experiencing an issue with the uscreen.io domain that is impacting our mobile apps. We’re actively addressing this issue and are in contact with our service provider for a swift resolution.<br /><br />Current Status:<br />Mobile Apps: Impacted<br />Storefront Subdomains: Partially affected<br /><br />We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. We’re committed to restoring full functionality as quickly as possible.<br /><br />Stay tuned for further updates on this status page.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>00:38</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>00:22</var> UTC</small><br><strong>Identified</strong> - We are currently investigating an issue with our functionality. We'll post updates as soon as they are available. Thank you for your patience.</p>tag:status.uscreen.tv,2005:Incident/179812152023-07-28T01:40:10Z2023-07-28T01:40:10ZGoogle Security Alert<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>01:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>01:10</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>01:10</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.uscreen.tv,2005:Incident/176322882023-07-11T05:00:04Z2023-07-11T05:00:04ZScheduled Maintenance (11pm ET on July 10, 2023)<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>04:46</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>16:05</var> UTC</small><br><strong>Scheduled</strong> - We will be performing some necessary maintenance at 11pm EST on July 10, 2023.<br />We expect this process to last 30-60 minutes.</p>tag:status.uscreen.tv,2005:Incident/167443192023-04-04T04:02:22Z2023-04-04T04:02:22ZScheduled Maintenance (11pm ET on April 3, 2023)<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>04:02</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>03:43</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>03:42</var> UTC</small><br><strong>Scheduled</strong> - We still have an ongoing maintenance. We will notify you once it will be finished.</p>tag:status.uscreen.tv,2005:Incident/165095982023-04-04T03:30:28Z2023-04-04T03:30:28ZScheduled Maintenance (11pm ET on April 3, 2023)<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>03:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>10:13</var> UTC</small><br><strong>Scheduled</strong> - We will be performing some necessary maintenance at 11pm ET on April 3, 2023.<br />We expect this process to last 20-30 minutes.</p>tag:status.uscreen.tv,2005:Incident/165733022023-03-20T10:30:00Z2023-03-20T10:36:22ZStorefront Errors<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>Resolved</strong> - We experienced an elevated level of Storefront errors</p>tag:status.uscreen.tv,2005:Incident/159521092023-02-08T05:45:29Z2023-02-08T05:32:17ZDatabase maintenance<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>05:45</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>14:24</var> UTC</small><br><strong>Scheduled</strong> - To bring you faster websites and apps, our system will be unavailable for 30 minutes due to database maintenance. We will now only be scheduling maintenance once a quarter. Happy Streaming.</p>tag:status.uscreen.tv,2005:Incident/158713482023-01-18T10:59:39Z2023-01-18T10:59:39ZService Availability Issues<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:59</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:40</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.uscreen.tv,2005:Incident/158056192023-01-12T04:00:47Z2023-01-12T04:00:47ZScheduled Maintenance (7pm ET on January 11, 2023)<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>21:42</var> UTC</small><br><strong>Scheduled</strong> - We are expecting to have a few brief interruptions related to the third party cloud provider. This impact would be for a duration of 5 to 10 seconds and could occur a few times within the maintenance window.</p>tag:status.uscreen.tv,2005:Incident/153162622023-01-10T04:30:26Z2023-01-10T04:30:26ZScheduled Maintenance (11pm ET on January 9, 2023)<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>04:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>09:03</var> UTC</small><br><strong>Scheduled</strong> - We will be performing some necessary maintenance at 11pm ET on January 9, 2023.<br />We expect this process to last 20-30 minutes.</p>tag:status.uscreen.tv,2005:Incident/156972702022-12-23T02:04:09Z2022-12-23T02:04:09ZLive Chat messages<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>02:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>01:24</var> UTC</small><br><strong>Monitoring</strong> - Small improvements have been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>00:50</var> UTC</small><br><strong>Investigating</strong> - We are experiencing some issues with a loading of live chat messages due to networking issues with third party transport provider</p>tag:status.uscreen.tv,2005:Incident/127403242022-11-22T04:30:25Z2022-11-22T04:30:25ZScheduled Maintenance (11pm ET on November 21, 2022)<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>04:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Scheduled</strong> - We will be performing some necessary maintenance at 11pm ET on November 21, 2022.<br />We expect this process to last 20-30 minutes.</p>tag:status.uscreen.tv,2005:Incident/114028602022-10-25T03:24:33Z2022-10-25T03:24:33ZScheduled Maintenance (11pm ET on October 24, 2022)<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>03:24</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>03:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Scheduled</strong> - We will be performing some necessary maintenance at 11pm ET on October 24, 2022.<br />We expect this process to last 30-60 minutes.</p>tag:status.uscreen.tv,2005:Incident/114774112022-10-05T18:11:08Z2022-10-05T18:11:08ZGiveway Funnels<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>18:11</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>14:41</var> UTC</small><br><strong>Identified</strong> - We are performing maintenance on giveaway funnels for the next 4 hours, and some functionality will be unavailable until then.</p>tag:status.uscreen.tv,2005:Incident/110876612022-09-27T03:31:29Z2022-09-27T03:31:29ZScheduled Maintenance (11pm ET on September 26, 2022)<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>03:31</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>09:45</var> UTC</small><br><strong>Scheduled</strong> - We will be performing some necessary maintenance at 11pm ET on September 26, 2022.<br />We expect this process to last 20-30 minutes.</p>tag:status.uscreen.tv,2005:Incident/110719712022-09-07T11:58:01Z2022-09-07T11:58:01ZDeployment issues<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>11:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>11:57</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>11:57</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.uscreen.tv,2005:Incident/110518442022-09-04T16:25:11Z2022-09-04T16:25:11ZAvailability Issue<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>16:25</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>13:23</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>13:23</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>13:17</var> UTC</small><br><strong>Investigating</strong> - Our team is investigating the issue.</p>