Summary

On September 6, 2025, Uscreen experienced a service outage that affected access to the Admin Area, storefronts, and API. Our engineering team identified the root cause, implemented a workaround, and fully restored services within approximately 1 hour and 45 minutes.

Root Cause

The outage was triggered by an issue with one of our third-party service providers responsible for email delivery. A network failure on the service provider's end prevented our platform from connecting to the provider, which in turn caused issues with our own infrastructure, preventing Uscreen from functioning properly.

Resolution

Our engineering team isolated the dependency and deployed a temporary fix that allowed the platform to operate independently of the impacted service provider. This restored storefronts, the Admin Area, and API functionality while email delivery remained degraded.

Once the provider resolved their issue, email services returned to normal and all systems were fully restored.

Preventative Measures

To reduce the likelihood of similar incidents in the future, we are making the following improvements:

• Adjusting our system architecture so external services cannot cause full outages.
• Updating health checks to ensure that Uscreen remains available even if non-critical services are unavailable.
• Introducing redundancy and fallback mechanisms for critical email communications delivery.
• Reviewing other external service dependencies to ensure resilience.

Moving Forward

We know how disruptive incidents like this can be and we sincerely apologize for the impact it had. While every online platform relies on certain third-party providers, our focus is on making sure that interruptions from those services have limited impact for Uscreen.

Thank you for your continued trust and for being part of the Uscreen community.