Incident Summary
On October 14, 2024, Uscreen encountered degraded performance across its API (V1 and V2), Admin Portal, and Storefront due to an unexpected surge in server load. This resulted in delayed response times and temporary service degradation.

Impact
The performance issue caused slow load times, affecting users' ability to access and use the platform's key features efficiently.

Root Cause
A specific endpoint could not handle the unexpected load increase, leading to performance degradation.

Resolution
Our engineering team acted swiftly to deploy a temporary patch that throttled the affected endpoint, preventing a full outage and ensuring that services remained partially operational. A permanent code update was later released, optimizing the performance of the endpoint and ensuring it can handle higher traffic loads in the future.

Next Steps
We are confident that these improvements, combined with continuous monitoring and proactive load management, will ensure the platform’s stability and resilience, even under higher usage demands. The recent updates safeguard against similar incidents and enhance the overall user experience on Uscreen.